Effective: 2026/03/25
Frame:AI Video Generator Privacy Policy
Your privacy and data security are extremely important to us. We are committed to the responsible management, protection, and use of your personal information.
This Privacy Policy (the “Policy”) serves to explain what information we collect, and how we use and protect your information when you use any mobile applications that we develop and are available for download in the Google Play Store.
What Information Do We Collect?
i. Device information
We collect your device and network connection information in order to provide you a better experience when you use our app. This information depends on the context of your interactions with us, the choices you make, including your privacy settings, and the products and features you use, and may include:
SDK/API/JS code version, IP address, platform, timestamp, application identifier, application version, application distribution channel, independent device identifier, terminal manufacturer, terminal device operating system version, language location, time zone, network state (Wi-Fi etc.), CPU, battery use, screen resolution, memory usage, storage usage, SIM operator, SIM card country, application release status in Google Play, ad loading strategy, ad platform and advertising placement ID, phone height and width, SIM operator name, OS version.
We store the information collected through the Android ID tied to the device you are using. In this way, we can retain your advertising behavior while you are using the app. We will treat this information as personal information.
ii. Data about your use of the Services
Number of clicks, landing pages, pages viewed and order of those pages, amount of time spent on particular pages, date and time of your request, number of app opens and some viewed pages, permissions status, whether the function is running normally (e.g., whether a virus is detected), number of apps installed by users, package name, first open time timestamp, app brand, app net status, firebase_device_id, app model, SIM country, system language, etc. Advertisers may store or read cookies.
These data are only passed to certified third-party statistical platforms: Firebase, Facebook Analytics and our self-built data statistics system (ECS). The above information is only used to improve the product experience and will not be sold to any third parties. We will not use this information for purposes other than improving the product experience and ad performance.
iii. Monetization and Analytical Information from Other Sources
Third-party SDKs integrated in our app may access your information, including: Google Advertising ID, demographic data (e.g., determination of your IP address), data to fight against fraud (e.g., click fraud in advertising), data associated with your device (e.g., device type, technological information, country), data to do advertising, marketing and analysis. Advertisers may store or read cookies.
The information collected by third-party SDKs is governed by the providers of these SDKs and we have no control over such third parties. The third parties include monetization partners such as Google Admob, Facebook Audience Network, MoPub, Smaato, PubNative, IronSource, ChartBoost, Pixalate, etc., and analytical tools partners such as Firebase, Facebook Analytics and our self-built data statistics system (ECS). The links to the above-mentioned platforms’ privacy policy are attached in the section “Third-party Privacy Policy”.
iv. Android Advertising ID
We use your Android advertising identifier in order to provide you with a customized advertisement experience. It is used exclusively for advertising and analytics. Please note that the advertising identifier does not contain any user sensitive information that can be used to identify you as a user or your device. It is not connected to personally-identifiable information or associated with any persistent device identifier (e.g., SSAID, MAC address, IMEI, etc.).
v. Other Information
We may collect information that you directly and voluntarily provide to us. The information includes but is not limited to: your email address, the content of feedback, and the content of questionnaires answered by you.
vi. Designated Countries
For all information listed above, pursuant to the EU General Data Protection Regulation (“GDPR”) or any equivalent legislation (collectively “Data Protection Laws”), we process the personal information of users located in the European Economic Area (“EEA”), United Kingdom and Switzerland (collectively, the “Designated Countries”) based on our contract with you.
How Do We Use the Information?
i. To improve and optimize the Services
To provide better Services to you, we have a legitimate interest to collect and process necessary data to: update and develop the Services; develop and improve your experience; manage the relationship with you; customize your service experience; respond to your comments and questions and provide support to you; provide offers in the Services as well as in other websites and services; send related information (e.g., updates, security alerts, support messages) to you.
ii. To provide the Services
To provide the Services, we process data necessary to: allow you to use the Apps and the Services; operate the Services; provide and deliver products and services that you request.
iii. To carry out activities related to advertisements and marketing
To send you personalized advertising and marketing materials, we may use the information collected from you such as ad identifiers, age, country, region, gender, language, games played by you, information related to your interaction with the Services and with other users, and so forth. We may also use various third party advertising and marketing partners to assist us on our behalf and may share information collected from you with such third parties for this purpose. Hence, we have a legitimate interest to process necessary data to: track the content you access in connection with the Services and your online behavior; deliver, target and improve our advertising and marketing materials; pass the information collected from you to third party advertising and marketing partners.
By accepting this Privacy Policy and downloading or continuing to use the Services, you consent to us and our advertising and marketing partners collecting and using information about you to personalize advertising and marketing materials and to improve your experience unless you opt out of receiving this service. We encourage you to review the privacy policies of our third party advertising and marketing partners so that you can understand how these third parties collect, use and share your information. We are not responsible for the privacy policies of any third party whether accessed through the Services or otherwise.
iv. To secure the Services
Ensuring the security in the course of performing the Services is a top priority for us. We take appropriate security and technical measures to protect your information from unauthorized access, loss and misuse. To achieve this purpose, we also request our suppliers who process personal information on our behalf to take appropriate security measures. In order to keep the Service safe, to fight fraud and to ensure acceptable use otherwise, we have a legitimate interest to process necessary data to: analyze and monitor use of the Services; prevent cheating, crime or fraud; take action against fraudulent or misbehaving users.
Despite our efforts, we cannot guarantee the absolute security of your personal data, nor can we ensure the security of any of the communication facilities provided by us. We recommend that you exercise caution when disclosing any information through the Services. In particular, please note that any personally identifiable information or personally sensitive data that you communicate or disclose to any user in connection with the Services may be collected and used by others. As such, you should take care of the information shared online. Please also be reminded that any questions, answers, comments, submissions that you post in the forum will be publicly available.
v. Designated Countries
For all purposes listed above, pursuant to the EU General Data Protection Regulation (“GDPR”) or any equivalent legislation (collectively “Data Protection Laws”), we process the personal information of users located in the European Economic Area (“EEA”), United Kingdom and Switzerland (collectively, the “Designated Countries”) based on our contract with you.
What Information Do We Share?
As mentioned above, your personal information may be shared with our third-party partners. We may disclose your personal information to our business partners, including advertisers, publishers, and data tracking companies. These business partners may use your personal information to show you advertisements, measure your ad/site interaction, and better understand the site and app traffic usage or user behavior in order to improve their services. Such partners’ use of the information that we disclose to them will be governed by their privacy policies.
What Are the Important Permissions We Request?
Depending on the context of your interactions with us, we may ask you to provide certain permissions in order to let our app perform properly. You may choose to opt-out anytime, but please note that not giving us these permissions can result in malfunctioning of our app. The permissions we ask are listed below:
- Storage – read the contents of your USB storage; modify or delete the contents of your USB storage; all files access
- Location – approximate location (network-based); precise location (GPS and network-based)
- Device ID & call information – read phone status and identity
- Wi-Fi connection information – view Wi-Fi connections
- Photos/Media/Files – read the contents of your USB storage; modify or delete the contents of your USB storage
- Camera – take pictures and videos
- Phone – read phone status and identity
- Other – update component usage statistics; receive data from Internet; notifications; full network access; control vibration; measure app storage space; install shortcuts; view network connections; reorder running apps; draw over other apps; prevent device from sleeping; uninstall shortcuts; run at startup; connect and disconnect from Wi-Fi
Legal Basis of Your Personal Data
We process Personal Data for the purposes set out in this Privacy Policy, as described above. Our legal basis to process personal data includes processing that is: necessary for the performance of the contract with you (for example, to provide you with the services you request and to identify and authenticate you); necessary to comply with legal requirements (for example, to comply with applicable accounting rules and to make mandatory disclosures to law enforcement); necessary for our legitimate interests (for example, to manage our relationship with you, to ensure the security of our services, to communicate with you about our products and services); and based on consent by our customers (for example, to place certain cookies and to share your information with third parties for advertising purposes). In some instances, you may be required to provide us with Personal Data for processing as described above, in order for us to be able to provide you all of our services, and for you to use all the features of our apps.
Your Rights
We provide you with the rights described below when you use our Services. Please contact us at info@frameaivideo.com if you would like to exercise your rights under applicable law. When we receive an individual rights request from you, please make sure you are ready to verify your identity. Please be advised that there are limitations to your individual rights. We may limit your individual rights in the following ways: where denial of access is required or authorized by law; when granting access would have a negative impact on others' privacy; to protect our rights and properties; and where the request is frivolous or burdensome.
i. Right to withdraw consent – If we rely on consent to process your personal information, you have the right to withdraw your consent at any time. A withdrawal of consent will not affect the lawfulness of our processing or the processing of any third parties based on consent before your withdrawal.
ii. Right of access and rectification – If you request a copy of your personal information that we hold, we will provide you with a copy without undue delay and free of charge, except where we are permitted by law to charge a fee. We may limit your access if such access would adversely affect the rights and freedoms of other individuals. You may also request to correct or update any of your personal information held by us, unless you can already do so directly via the Services.
iii. Right to erasure (the “Right to be Forgotten”) – You may request us to erase any of your personal information held by us that: is no longer necessary in relation to the purposes for which it was collected or otherwise processed; was collected in relation to processing that you previously consented to, but later withdrew such consent; or was collected in relation to processing activities to which you object, and there are no overriding legitimate grounds for our processing.
iv. Right to restriction – You have the right to restrict our processing of your personal information where one of the following applies: you contest the accuracy of your personal information that we processed (we will restrict processing during verification); the processing is unlawful and you oppose erasure and request restriction instead; we no longer need your personal information but you require it for legal claims; or you have objected to processing pending verification. We will only process restricted personal information with your consent or for legal claims, protection of rights, or important public interest. We will inform you when the restriction is lifted.
v. Right to object to processing – You may object to our processing at any time if we process your personal information on the legal basis of consent, contract or legitimate interests. We may continue processing if necessary for legal claims or other exceptions permitted by law.
vi. Right to data portability – If we process your personal information based on a contract with you or based on your consent, or the processing is carried out by automated means, you may request to receive your personal information in a structured, commonly used and machine-readable format, and to have us transfer your personal information directly to another “controller”, where technically feasible, unless this would adversely affect the rights and freedoms of others.
vii. Notification to third-parties – If we share your personal information with third parties, we will notify them of any requests for rectification, erasure or restriction, unless impossible or disproportionate. Upon request, we will identify such third parties.
viii. Automated individual decision-making, including profiling – You have the right not to be subject to a decision based solely on automated processing of your personal information, including profiling, which produces legal or similarly significant effects on you, unless an exception applies.
ix. Right to lodge a complaint – If you believe we have infringed or violated your privacy rights, please contact us at montgomeryhuaong@gmail.com so that we can work to resolve your concerns. You also have a right to lodge a complaint with a competent supervisory authority situated in a Member State of your habitual residence, place of work, or place of alleged infringement.
Third-party Partners’ Privacy Policy
Here we list the links to the third-party partners’ privacy policy. Please note that these policies are governed by the third parties and we have no control over them. Check the following links to get details about how user data is collected, used and shared.
1. Google Admob & Firebase – https://policies.google.com/privacy?hl=en
2. Pixalate – https://www.pixalate.com/privacypolicy/
3. Facebook Audience Network & Facebook Analytics – https://www.facebook.com/about/privacy
4. Mopub – https://www.mopub.com/en/legal/privacy
5. Trustlook – https://www.trustlook.com/privacy.html
6. Smaato – https://www.smaato.com/privacy/
7. PubNative – https://pubnative.net/privacy-policy/
8. InMobi – https://www.inmobi.com/privacy-policy/
9. Pangle – https://ad.oceanengine.com/union/media/privacy
10. Pubmatic – https://pubmatic.com/legal/privacy-policy/
11. Fyber – https://www.fyber.com/services-privacy-statement/
12. Criteo – https://www.criteo.com/privacy/
13. Adview – https://www.adview.com/web/policy/privacy
14. Admixer – https://admixer.com/privacy/
15. AdMob – https://policies.google.com/privacy?hl=en
16. Adjust – https://www.adjust.com/terms/privacy-policy/
17. AppLovin – https://www.applovin.com/privacy/
18. Unity – https://unity3d.com/legal/privacy-policy
19. Yandex – https://yandex.com/legal/confidential/
California Residents’ Privacy Rights
We prepare this separate Privacy Notice for California Consumers to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and other California privacy laws. This notice is designed to supplement the information described in our Privacy Policy and applies solely to users who reside in the State of California (“consumers” or “you”).
IF YOU ARE NOT A CALIFORNIA RESIDENT, THIS POLICY DOES NOT APPLY TO YOU. PLEASE REFER TO OUR MAIN PRIVACY NOTICE INSTEAD.
i. Your Right to Request for Information – As required by CCPA, you (or your authorized agent) have the right to request that we disclose to you information about how we collect, use and share your personal information over the past 12 months, including: categories of personal information collected; categories of sources; business purpose for collecting; categories of third parties with whom we share.
ii. Your Right to Delete Information – Under the CCPA, you (or your authorized agent) have the right to opt out of having your information sold or shared. You also have the right to request that we delete your specific personal information that we collected from you, except where we need it to: detect security incidents; protect against malicious or illegal activity; identify and repair errors affecting functionality; exercise free speech or other legal rights; conduct internal uses reasonably aligned with your expectations; or as otherwise provided by CCPA and California law.
iii. How You Exercise Your Rights – To exercise your rights, please submit a verifiable consumer request to us at info@frameaivideo.com. Only you or your authorized agent may make a verifiable consumer request related to your personal information. You may make such a request twice within a 12-month period. Provide sufficient information to allow us to reasonably verify your identity and describe your request with enough detail. We cannot respond if we cannot verify your identity.
iv. How We Respond to Your Request – We endeavor to respond within 45 days of receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period. We do not charge a fee unless the request is excessive, repetitive, or manifestly unfounded. If a fee applies, we will explain before completing your request.
v. Non-Discrimination – We will not discriminate against you for exercising any of your CCPA rights, including by denying services, charging different prices, providing a different quality of service, or suggesting that you might receive such treatment.
vi. Data collection instructions for minors – These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we discover such collection, we delete it immediately. If you are a parent or guardian and you become aware that your child has provided us with personal information, please contact us so that we can take necessary actions. For users aged 13–16, they have the right to opt in, and parents/guardians may also contact us.
Children's Privacy
These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
Changes to the Policy
Any information that is collected is subject to the Policy in effect at the time such information is collected. We may modify the Policy from time to time. If such a change has been made, we will provide you additional forms of notice of modifications or updates as appropriate under the circumstances. Your continued use of our app or services following the change of the Policy will mean you accept those changes.
Contact Us
If you have any questions or concerns about the Policy, you may contact us at email: info@frameaivideo.com